CCC ONE® Total Repair Platform is a CCC Information Services Inc.(“CCC”)
hosted solution. CCC ONES’s hosting of the product helps reduce costs in:
(i) minimizing or eliminating the expenses and hassle of backups and server issues
associated with non-hosted applications; (ii) providing software and data updates
without end-user involvement; and (iii) facilitating the communication of real time
claim information between repair facilities and insurance companies. As a hosted
product, CCC ONE stores data, including repair management, estimate and appraisal
data (the “data”).
CCC uses the data in the ordinary course of its business (for example, transmitting
the data to insurance companies for processing claims). In that context, CCC may
provide the data to third parties in de-identified, aggregated fashion. For example,
CCC may aggregate various data points for industry reporting and analysis but will
de-identify the data so that repair facilities and their customers cannot be identified.
Regardless of whether a repair facility consents, certain types of data related
to business cost and profitability will not be shared with third parties that are
consumers of repair facility services, including but not limited to insurance carriers,
third party administrators and fleet operators. These types of data consist of:
(i)projected or actual gross margin of repair;
(ii)labor cost including employee wages, hours assigned, actual hours worked and
projected or actual labor gross margin;
(iii)actual material cost including paint/shop material units, paint/shop material
cost and paint/shop material gross margin;
(iv)repair facility internal notes;
(v)repair facility internal events (file history); and
(vi)images and attachments that are tagged for internal use only.
Additionally, except as it appears in the printed estimate, parts or sublet invoice
information, including quantity purchased, unit cost, invoice amount, vendor discount
percentage and projected or actual parts gross margin, will not be shared with consumers
of repair facility services.
To protect the data from loss, misuse, or unauthorized access, disclosure, alteration,
or destruction, CCC uses commercially reasonable safeguards. It is important to
note that no data storage and backup process is 100% fault-free and that CCC ONE
is subject to risks of third party intrusion, loss of connectivity, and data loss
or corruption. CCC has taken many steps to ensure the security and availability
of the data, including:
(i) encryption of data during transmission;
(ii) redundancy for the equipment running its hosted applications;
(iii) physical security measures, including but not limited to use of security personnel,
equipment access limitations, and background checks of employees with access to
(iv) multiple redundant firewalls, security patches and other tools intended to
protect the data from intruders; and
(v) a network operations center that monitors the hosted environment for server
issues and addresses hardware or application failures as well as any potential security
Further, CCC performs the following data backup procedures:
(i) periodic backups; and
(ii) commercially reasonable disaster recovery measures.
Your privacy is a primary concern to us at CCC Information Services Inc.
via our Web site. CCC may update this policy from time to time.
CCC collects information from users at several different points on our Web site
and via e-mail. Information is not shared with other organizations for commercial
We use IP addresses to analyze trends, administer the web site, track user movement,
and gather demographic information for aggregate use. IP addresses are not linked
to personally identifiable information.