CCC ONE UpdatePlus Status sends periodic text and email messages from drop-off to delivery to remind customers how well their car is being taken care of.  The messages, along with any customer replies, are also sent to the estimator and shop manager, enabling them to quickly respond to situations that warrant it.   
  
CCC ONE UpdatePlus also alerts shop personnel if a deadline gets missed, or if a customer answers “no” to the one-question satisfaction survey that is automatically sent after the vehicle is delivered.
  
The solution is easy to setup, easy to maintain, and applies itself to EVERY SINGLE REPAIR you make, but best of all is integrated with CCC ONE. And it does this all for the low flat fee of $50 per month.   

CCC ONE UpdatePlus.  A simple, powerful, and cost-effective solution that increases customer peace of mind, alerts you to problems that need to be fixed, and ultimately drives more repeat business and referrals.  Get it today.

CCC ONE UpdatePlus CSI automatically sends customer satisfaction surveys and identifies the factors driving CSI. It sends a standard survey proven to generate high-response rates and customer insight.

UpdatePlus CSI also creates an innovative CSI word cloud that clearly identifies your customers' sentiment by the way they are responding. It also generates reports that compare CSI scores by date range, estimator, insurance company, and shop location. And it does all of this for the low price of $50/month.

Automatic, standardized surveys, every customer, every word, all that insight – all for just $50/month. Get it today.